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Request for Proposal: IT Infrastructure Modernization

Overview
The City of Riverview is seeking a qualified vendor to modernize its municipal IT infrastructure. Our current systems are aging, with on-premises servers nearing end-of-life and limited remote-operations capability. We require a comprehensive solution covering assessment, design, implementation, and ongoing managed support.

Scope of Work
The selected vendor will deliver a full infrastructure modernization program, including:

1. Cloud migration strategy — Analyze 47 legacy applications for cloud-readiness and produce a phased migration plan with cost estimates.
2. Network overhaul — Replace the existing MPLS network with a hybrid SD-WAN solution supporting 200+ municipal sites.
3. Security hardening — Implement zero-trust architecture, multi-factor authentication, and 24/7 SOC monitoring.
4. Help desk and managed support — Provide first-line support, system administration, and quarterly security reviews for a three-year period.

Requirements
The vendor must demonstrate:
- Minimum 8 years of municipal IT experience
- FedRAMP-authorized cloud partners
- Local presence or ability to dispatch within 4 hours for emergency incidents
- Reference projects of at least $2M total contract value
- Project team certifications including CISSP, AWS Solutions Architect, and PMP

Timeline
Procurement decision: Q1 2026. Initial assessment must be complete within 30 days of contract signing. Pilot deployment to 50 sites within 90 days. Full rollout following within 6 months.

Evaluation Criteria
Proposals will be scored as follows:
- Technical approach and methodology: 35%
- Vendor qualifications and references: 25%
- Cost competitiveness (total cost of ownership, 5-year): 25%
- Project management and timeline realism: 15%

Submission Requirements
Please provide a 5-page executive narrative, a detailed work breakdown structure, team resumes, three municipal references, and a fixed-price proposal. We expect shortlisted vendors to present in-person.

All questions should be directed to the Procurement Office via the Q&A portal.

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